Return Policy

Returns

Hillside Threads Co. accepts returns on any item that has not been customized. All returns must be requested and sent back with a postdate no later than 5 business days after delivery of item(s). Requests must be sent to orders@hillsidethreads.com with order number included and a return label will be created and emailed back to you. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund or store credit.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@hillsidethreads.com.

Sale items
Sale items are final.

Custom items
Customized items are final.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@hillsidethreads.com.

Shipping
If you meet the qualifications for the free returns, we will email you a return label to print and put on the packaging.