Refund policy

At Hillside Threads Co., we strive to ensure that you are satisfied with your purchase. Due to the nature of our made-to-order products, we cannot accept returns for refunds. However, we understand that issues can arise, and we are here to help if you encounter any problems with your order.

Returns

Hillside Threads Co. does not accept returns for refunds as all items are made to order. If your product arrives damaged, please follow these steps:

  1. Take a photo of the package in its original state soon after opening the box/envelope.
  2. Send the photo to admin@hillsidethreadsco.com within 3 days of receiving your order.
  3. Include your order number in the subject line of your email.
  4. Please keep the original packaging until your return is processed. Failure to do so will result in the return being cancelled. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at admin@hillsidethreadsco.com. All approved exchanges due to damage will require clear photos showing the damage to the package and items so a courier claim can be made. Be sure to put the order number in the subject line of your email.

Additional Information

  • All exchange requests must be made within 3 days of receiving your order.
  • Clear photos of the damage are required for all exchange approvals.
  • Please keep the original packaging until your exchange is processed.

If you have any questions or need further assistance, please contact our customer service team at admin@hillsidethreadsco.com. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly. Thank you for choosing Hillside Threads Co.