Shipping Policy
At Hillside Threads Co., we are committed to providing efficient and reliable shipping for all our valued customers. Please review our shipping policy for detailed information on processing times and shipping methods.
In-Stock Items
All in-stock items are processed and shipped within 3 to 5 business days from the date of your order. Once your order has shipped, you will receive a confirmation email with tracking information.
Backordered Items
For items that are on backorder, please allow 10 to 15 business days for processing and shipping. We will notify you via email if any part of your order is backordered and provide an estimated shipping date.
Custom Orders
Custom orders are specially made to meet your unique requirements. Please allow 12 to 20 business days for processing and shipping custom items. We will keep you updated on the progress of your custom order and notify you once it has shipped.
Rush Orders
If you require a rush order, please email us at admin@hillsidethreads.com with your request. A rush fee will be applicable, and we will do our best to accommodate your needs. Please note that courier speeds depend on the shipping method chosen at checkout.
Additional Information
- Business days are defined as Monday through Friday, excluding holidays.
- Orders placed on weekends or holidays will be processed on the next business day.
- Shipping times may vary depending on your location and shipping method selected at checkout.
We strive to ensure your order arrives promptly and in excellent condition. If you have any questions or concerns about your order, please contact our customer service team at admin@hillsidethreads.com. Thank you for shopping at Hillside Threads Co!